Frequently Asked Questions

Orders typically ship within 1 business day. During busy periods, processing may take 1–2 business days. Standard shipping within the continental U.S. typically takes 2–5 business days after shipment.

Expedited shipping options are also available at checkout.

Yes. We offer free standard U.S. shipping on orders over $35. For orders under $35, standard U.S. shipping is $5.

Yes. We ship internationally to many countries. Product availability may vary by country due to local restrictions.

International shipping rates are calculated based on your destination and order. Add your items to your cart and enter your shipping information at checkout to see available products, shipping options and exact cost.

Once your order ships, you'll receive a shipping confirmation with your tracking information.

If your tracking hasn't updated or you have a question about your delivery, contact us at info@beautimate.com.

Eligible items can be returned or exchanged within 30 days of delivery, with no restocking fee.

For complete details, including return conditions and instructions, please see our Returns Policy.

Email us at info@beautimate.com with your order number and the item(s) you'd like to return or exchange. We'll send you the next steps.

Contact us at info@beautimate.com as soon as possible.

We ship quickly, so we can't guarantee that an order can be changed or canceled once it has been placed. If it has already been processed or shipped, we'll help you with the available options.

Email info@beautimate.com  within 3 days of delivery with your order number and a description of the issue. Including photos of the product and packaging can help us resolve the problem more quickly.

First, check around the delivery location, with other members of your household or neighbors, and any parcel locker or mailroom. Carriers occasionally mark packages delivered shortly before they are actually dropped off.

If you still can't locate it, contact the carrier using your tracking number. You can also email us at info@beautimate.com if you need help with your order.

Start with what you're working on.

For at-home microneedling, explore our Microneedling collection and guides to compare pens, stamps and rollers. For hair and scalp care, visit Hair + Scalp. We also offer LED + IPL, hydrating and scalp serums, and complete bundles if you'd rather have the products for a routine together.

Still not sure? Contact us and we'll help you choose.

You'll find How to Use, Product Details and FAQs directly on each product page. Products also include instructions where applicable.

We recommend reading the instructions for your specific product before using it for the first time.

Our LED Light Therapy Mask  and our Microneedle Pen include a 1-year limited warranty against manufacturer defects.

For other products, if something arrives damaged or defective, contact us at info@beautimate.com with your order number and we'll help.

Email us at info@beautimate.com or use our Contact Us page.

Whether you have a question about an order, need help choosing a product or aren't sure how to use something, we're happy to help.