Return Policy

We’re confident you’ll love our beautimate products, which is why we offer a 30-day free trial. If you’re not completely satisfied, you can return your order within 30 days of receipt.

How to Initiate a Return:

• Start Your Return: Click here to initiate a return or contact our customer support team at info@beautimate.com.
• Return Window: Returns must be shipped back and in transit to our warehouse within 14 days of return request confirmation to qualify for a refund.

Return Shipping:

• U.S. Orders: Eligible returns will receive a pre-paid return shipping label for shipments from a U.S. location.
• Using a Different Carrier: If you use a different carrier or shipping label, please provide tracking information. Note that shipping costs in this case are non-refundable.

Return Conditions:

• Complete Returns: All returned items must include the product, original packaging, instructions, and accessories. They should be in good, working condition with normal wear and tear.
• Inspection: Returns will be inspected upon receipt. If any components are missing, dirty, or damaged, their cost will be deducted from your refund.

Processing Time:

• Please allow up to 3 business days for return processing after we receive your items.
• Refunds will be issued to your original payment method and may take 7-10 business days to appear.

Important Notes:

• Final Sale Items: Items marked as final sale are not eligible for returns or refunds.
• Fees: Shipping fees and order protection fees are non-refundable (most orders qualify for free shipping).
• Pre-Request Coverage: If you’ve initiated a return request within the 30-day trial period and are awaiting a response, rest assured you are covered.

We can only process returns for products purchased on beautimate.com.

For any questions or assistance, please reach out to our customer support team.